Clients and Services
Our work
Since 2011, WUCC has been working with clients across the United States. We have 10 industry-focused consulting teams with 50 student consultants from diverse backgrounds. At WUCC, we are passionate about collaborating closely with our clients to deliver tailored and insightful research that is meaningful for all stakeholders involved.
Flexible solutions
WUCC is committed to providing the best consulting services even in ever-changing environments. During the height of the pandemic, we transitioned our consulting projects completely online and continued to provide comprehensive semester and final deliverables that exceeded our clients’ expectations. We know that the current business environment is dynamic, and our analysts are both flexible and equipped to provide our services virtually if necessary.
Our Advantage
Our consulting services cater to our clients' most pressing issues and opportunities (strategy, marketing, organization, operations, digital, and sustainability) across all industries and geographies. We bring deep yet holistic expertise, capturing value across all areas of the organization.
Services Overview
GROWTH STRATEGY
DATA ANALYSIS
Industry and Market Trends Analysis
In-depth Customer Research
Expansion and Scaling Timeline
Competitive Analysis
Business Planning
CUSTOMER ENGAGEMENT
Data Collection
Web Traffic and Digital
Advertisements Data Analysis
Focus Group Interviews
Business Metrics
Cost/Benefit Analysis
Marketing Strategy
Brand Management and Value Proposition
Campaigns and Partnerships
Past Clients
Client Testimonials
“The students in the program did excellent work that was actually usable for our business, and they did everything in a timely manner. In (virtual) meetings, they asked relevant questions, and consistently brought up useful ideas to help solve our business problems. The students were also very professional; I felt like I was working with experienced colleagues - so impressive! This program provides an invaluable service to the community, and is a huge asset for small business owners who don’t have as many resources as larger companies. I highly recommend this program to other businesses.”
Barbara Donnini | Boxplot Analytics
“We are levering both the mid-point and final deliverable materials as we formulate a finalized go-to-market strategy, and I also have found myself thinking back to conversations we had during some of our productive check-ins that were inspiring for us in hearing their unique, unbiased perspectives and approach to framing opportunities for us as their client. I definitely recommend this mutually rewarding program for any company, large or small, looking to tackle a business challenge or simply to think differently.”
Fortune 500 Europe Luxury Cosmetics Company
SAMPLE PROJECT | DENTSPLY SIRONA
In Fall 2023, WUCC collaborated with Dentsply Sirona, a leading manufacturer of complex dental equipment, to enhance customer service efficiency in their call centers.
CHALLENGE:
Enhance customer service efficiency by minimizing wait times and improving knowledge dispersion.
Implement technology solutions to aid technicians in issue prediction, diagnosis, and routing.
PROCESS:
Examined AI applications and KMS systems for customer service improvement.
Developed AI & KMS integration strategy, including personalized platform design and data management.
Established a continuous feedback loop for knowledge gaps and employee input.
RECOMMENDATIONS:
Adopt AI to support issue prediction and diagnosis, ensuring cost-effective customer satisfaction.
Integrate a scalable KMS to facilitate knowledge sharing and application across teams.
![Copy of [Presentation] Client Final Presentation.png](https://images.squarespace-cdn.com/content/v1/6672e1e0d6205c17f5c53620/f3d1387b-a85d-466a-b24a-9b469a5b78e9/Copy+of+%5BPresentation%5D+Client+Final+Presentation.png)
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